It's inevitable that things break from time to time. Whether it's a clogged sink, a broken window, or a faulty light fixture, you'll have to deal with these requests from your residents at some point. It's important to have a clear maintenance process for multifamily homes to stay on top of repairs and ensure the safety and satisfaction of your renters.

Gather information from the resident

Contact your resident to get as much information as you can about the problem. You can also request pictures or videos to help illustrate the issue at hand. Once you learn about the repairs needed, discuss the repair with your resident and assure them you will take care of it promptly. If the issue is the resident's responsibility, providing contact information to trusted maintenance companies is a good way to support your relationship with them.

Fix the problem as soon as possible

If the issue falls under management’s responsibility, be sure to schedule the repair in a timely manner. Determine the level of urgency and provide the tenant with an anticipated date for completion. Many home repair companies offer 24-hour emergency service when necessary. If the request is of low importance, inform the renter that the issue has been noted and the repair is being scheduled. Be sure to keep your tenant updated on your progress. They will appreciate your attention to the matter, knowing the problem is being addressed.

Keep good records of all maintenance and repair requests

A good maintenance process for multifamily homes also involves keeping good records of all maintenance and repair work in case there are repeated problems. Furthermore, if you ever decide to sell the property, the new owners will appreciate seeing records of any updates done. Demonstrating good maintenance practices shows the property has been well cared for and may reflect in the value of the listing.

Establishing a maintenance process for multifamily homes means smoother resolutions when issues arise. To help prevent seasonal repairs before they happen, be sure to do regular maintenance checks.

For more tips on successful multifamily home management, please contact us. Our team is happy to support your needs.