FLSA STATUS: PART or FULL TIME / HOURLY / NON-EXEMPT

OVERVIEW: Maintain the day-to-day operations, and to assume responsibility for maintaining the physical assets of the property under the direction of the Property Manager.

DUTIES AND RESPONSIBILITIES:

+Responsible for the completion of all maintenance service requests/work orders as assigned. +Complete make-ready (unit turn) process of vacant apartments as directed by the Property Manager. +Work within expense limits established for vendor purchases. +Maintain inventory controls for cost effective operations. +Schedule and complete annual property safety checks for OSHA compliance. +Coordinate special projects as directed by the Property Manager. +Assist in monitoring all work being performed by outside vendors and contractors. +Responsible for 24-hour emergency maintenance service as scheduled. +Carry pager/cell phone as required for on-call maintenance. +Monitor and maintain all building systems as assigned. +Complete grounds work as directed by Property Manager, which may include picking up trash, sweeping curb and dumpster areas, and maintaining landscaping beds and other areas. +Responsible for alerting the Property Manager of any unusual occurrences and/or damage. +Complete payroll time sheets in ADP and submit to supervisor twice each month, by the 5th and the 20th for payroll processing.
+Maintain a professional courteous manner with all residents, vendors, contractors, and fellow employees. +Assure safety standards are used which comply with all company, local, City, State and Federal guidelines.
+Completes required training classes via LMS in a timely manner. +Ensure compliance of all work related activities in a fair, ethical, and consistent manner. +Follow established company policies and those outlined in the Employee Handbook. +Special projects and other responsibilities as may be determined. +Cleans internal areas of buildings, including buffing, dusting, sweeping, and mopping.
+Empties trash cans and consolidates trash for weekly pickup. +Paints interior and exterior walls and trim. +Maintains and repairs buildings' plumbing and electrical systems, including replacing worn or defective parts such as switches and fuses. +Repairs or replaces building brick, stone, and concrete. +Maintains and repairs wood parts of buildings. +Replaces worn or damaged parts such as hoses, wiring, and belts, in machines and equipment such as truck, street sweeper, and riding mower. +Assists with moving furniture and unloading and storing supplies. +Performs other related duties as assigned by management.

QUALIFICATIONS:

+High school diploma or general education degree (GED). +Minimum one year of maintenance experience or equivalent combination of education and experience. +Must have competent skills using a variety of tools. +Demonstrated ability to plan and prioritize tasks in a self-directed work environment and maintain high levels of productivity without direct supervision. +Detail oriented. +Able to work in a team environment and take direction. +Able to stand and exert fast-paced mobility for entire shift. +Able to maintain balance, lift, bend, kneel, stoop, and wipe.

COMPETENCIES:

+Quality Management - Looks for ways to improve and promote quality; +Demonstrates accuracy and thoroughness. +Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; +Monitors own work to ensure quality. +Quantity - Meets productivity standards; Completes work in timely manner; +Strives to increase productivity; Works quickly. +Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; +Uses equipment and materials properly. +Dependability - Follows instructions, responds to management direction; +Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

PHYSICAL DEMANDS AND WORK ENVIORNMENT:

+Continually required to stand +Continually required to walk +Continually required to sit +Continually required to utilize hand and finger dexterity +Continually required to climb, balance, bend, stoop, kneel or crawl +Continually required to talk or hear +Continually required to lift/push/carry items less than 25 pounds/ up to 25 pounds/ up to 50 pounds/ more than 50 pounds +Occasional exposure to wet and/or humid conditions (non-weather) +Occasionally/Frequently/Continually work in high, precarious places +Occasional exposure to outside weather conditions +Occasionally exposed to loud noise

SPECIAL CONSIDERATIONS:

This job requires exerting 50 to 100 pounds of force occasionally, and/or 25 to 50 pounds of force frequently, and/or 10 to 20 pounds of force constantly.

This job description is not intended to be all-inclusive, and job duties may change with the needs of the property and/or management.

FLSA STATUS: PART or FULL TIME / HOURLY / NON-EXEMPT

OVERVIEW: Maintain the day-to-day operations, and to assume responsibility for maintaining the physical assets of the property under the direction of the Property Manager.

DUTIES AND RESPONSIBILITIES:

+Responsible for the completion of all maintenance service requests/work orders as assigned. +Complete make-ready (unit turn) process of vacant apartments as directed by the Property Manager. +Work within expense limits established for vendor purchases. +Maintain inventory controls for cost effective operations. +Schedule and complete annual property safety checks for OSHA compliance. +Coordinate special projects as directed by the Property Manager. +Assist in monitoring all work being performed by outside vendors and contractors. +Responsible for 24-hour emergency maintenance service as scheduled. +Carry pager/cell phone as required for on-call maintenance. +Monitor and maintain all building systems as assigned. +Complete grounds work as directed by Property Manager, which may include picking up trash, sweeping curb and dumpster areas, and maintaining landscaping beds and other areas. +Responsible for alerting the Property Manager of any unusual occurrences and/or damage. +Complete payroll time sheets in ADP and submit to supervisor twice each month, by the 5th and the 20th for payroll processing.
+Maintain a professional courteous manner with all residents, vendors, contractors, and fellow employees. +Assure safety standards are used which comply with all company, local, City, State and Federal guidelines.
+Completes required training classes via LMS in a timely manner. +Ensure compliance of all work related activities in a fair, ethical, and consistent manner. +Follow established company policies and those outlined in the Employee Handbook. +Special projects and other responsibilities as may be determined. +Cleans internal areas of buildings, including buffing, dusting, sweeping, and mopping.
+Empties trash cans and consolidates trash for weekly pickup. +Paints interior and exterior walls and trim. +Maintains and repairs buildings' plumbing and electrical systems, including replacing worn or defective parts such as switches and fuses. +Repairs or replaces building brick, stone, and concrete. +Maintains and repairs wood parts of buildings. +Replaces worn or damaged parts such as hoses, wiring, and belts, in machines and equipment such as truck, street sweeper, and riding mower. +Assists with moving furniture and unloading and storing supplies. +Performs other related duties as assigned by management.

QUALIFICATIONS:

+High school diploma or general education degree (GED). +Minimum one year of maintenance experience or equivalent combination of education and experience. +Must have competent skills using a variety of tools. +Demonstrated ability to plan and prioritize tasks in a self-directed work environment and maintain high levels of productivity without direct supervision. +Detail oriented. +Able to work in a team environment and take direction. +Able to stand and exert fast-paced mobility for entire shift. +Able to maintain balance, lift, bend, kneel, stoop, and wipe.

COMPETENCIES:

+Quality Management - Looks for ways to improve and promote quality; +Demonstrates accuracy and thoroughness. +Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; +Monitors own work to ensure quality. +Quantity - Meets productivity standards; Completes work in timely manner; +Strives to increase productivity; Works quickly. +Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; +Uses equipment and materials properly. +Dependability - Follows instructions, responds to management direction; +Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

PHYSICAL DEMANDS AND WORK ENVIORNMENT:

+Continually required to stand +Continually required to walk +Continually required to sit +Continually required to utilize hand and finger dexterity +Continually required to climb, balance, bend, stoop, kneel or crawl +Continually required to talk or hear +Continually required to lift/push/carry items less than 25 pounds/ up to 25 pounds/ up to 50 pounds/ more than 50 pounds +Occasional exposure to wet and/or humid conditions (non-weather) +Occasionally/Frequently/Continually work in high, precarious places +Occasional exposure to outside weather conditions +Occasionally exposed to loud noise

SPECIAL CONSIDERATIONS:

This job requires exerting 50 to 100 pounds of force occasionally, and/or 25 to 50 pounds of force frequently, and/or 10 to 20 pounds of force constantly.

This job description is not intended to be all-inclusive, and job duties may change with the needs of the property and/or management.

JOB TITLE: Property Manager

SUMMARY: Effectively managing and coordinating people, activities and available resources in order to maximize the successful operation of the property.

DUTIES AND RESPONSIBILITIES:

· Initiates and manages all core business processes, including leasing, resident relations, marketing, maintenance, budgeting, accounts receivable, accounts payable, vendor relations, selection and recruitment, and team development.

· Ensures office is opened on schedule and that office and model apartments are maintained in a clean condition.

· Performs light housekeeping as necessary.

· Physically walks and inspects property on a daily basis, check on vacant apartments.

· Completes move-in/move-out inspections with residents.

· Ensures that market surveys are conducted on a regular basis and that competition is shopped regularly.

· Utilizes the market information to make strategic decisions for the success of the property.

· Welcomes and shows prospective residents the property utilizing Company leasing techniques and expectations.

· Demonstrates leasing techniques to the leasing office team and communicates expectations.

· Answers incoming phone calls professionally and handle accordingly, whether the caller is a prospective resident, a resident, an internal Company team member, or a vendor.

· Conducts on-site safety meetings to discuss relevant policies and procedures and other relevant safety topics, in conjunction with the Maintenance Supervisor.

· Ensures daily safety logs are maintained.

· Communicates policy and procedure changes with community team members.

· Identifies existing and potential barriers to the successful accomplishment of property objectives and utilizing performance data, observation, and budgetary and other financial information and create solutions to those problems.

· Creates a clear realistic vision for the property and effectively communicate expectations and a direction to the community team members.

· Keeps abreast of industry, market, and seasonal trends to plan strategies to meet operational goals.

· Holds regular community team meetings to communicate goals, progress toward goals and expectations and identifies actions to achieve objectives.

· Monitors individual team member performance and provides timely and constructive feedback.

· Leads by example for community team members in the areas of resident communication, leasing, and telephone techniques.

· Takes a hands-on approach to any necessary duties to ensure the job is completed.

· Strives to meet resident needs and create win/win situations.

· Follows through on resident problems to satisfactory resolution and communicate problems to any necessary party to facilitate resolution.

· Identifies, interviews, and hires appropriate team members for the community team members.

· Identifies strengths of team members and plan assignments accordingly to maximize team performance.

· Performs on-site new team member orientation for all new team members within two (2) days of hire.

· Supervises, trains, and leads community team members in order to achieve the operational goals of the company and the property.

· Maintains an awareness of training resources available and encourage the development of team members.

· Sets and upholds high standards of honesty for self and team members.

· Maintains relationships with residents, associates and vendors on a professional level at all times.

· Performs other related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES:

· Directly supervises employees on the property.

· Indirectly supervises employees on nearby properties.

· Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

· Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS:

· High School Diploma or higher

· Three (3) years of related experience and/or training; or equivalent combination of education and experience.

· Ability to clearly and effectively communicate both verbally and in writing.

· Have a positive attitude and keep a solution-based and customer-focused mindset at all times.

· Take pride in quality of work and attention to detail.

· Professional in-person and phone presence and etiquette.

· Ability to make informed decisions easily and decisively.

· Capacity to work with little to no supervision using effective time management and organizational skills.

· Complete tasks and projects within deadlines.

· Partner with team to resolve issues and highlight opportunities.

· Capable of building and maintaining effective and respectful working relationships with fellow employees, suppliers, and vendors.

COMPETENCIES:

· Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

· Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.

· Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.

· Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.

· Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.

PHYSICAL DEMANDS AND WORK ENVIORNMENT:

· Continually required to stand

· Continually required to walk

· Continually required to sit

· Continually required to utilize hand and finger dexterity

· Occasionally/Frequently/Continually required to climb, balance, bend, stoop, kneel or crawl

· Continually required to talk or hear

· Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard

· Occasionally required to lift/push/carry items less than 25 pounds/ up to 25 pounds/ up to 50 pounds/ more than 50 pounds

SUMMARY

Effectively managing and coordinating people, activities and available resources in order to maximize the successful operation of the property.

DUTIES AND RESPONSIBILITIES:

+Initiates and manages all core business processes, including leasing, resident relations, marketing, maintenance, budgeting, accounts receivable, accounts payable, vendor relations, selection and recruitment, and team development. +Ensures office is opened on schedule and that office and model apartments are maintained in a clean condition.
+Performs light housekeeping as necessary. +Physically walks and inspects property on a daily basis, check on vacant apartments.
+Completes move-in/move-out inspections with residents.
+Ensures that market surveys are conducted on a regular basis and that competition is shopped regularly.
+Utilizes the market information to make strategic decisions for the success of the property. +Welcomes and shows prospective residents the property utilizing Company leasing techniques and expectations.
+Demonstrates leasing techniques to the leasing office team and communicates expectations. +Answers incoming phone calls professionally and handle accordingly, whether the caller is a prospective resident, a resident, an internal Company team member, or a vendor. +Conducts on-site safety meetings to discuss relevant policies and procedures and other relevant safety topics, in conjunction with the Maintenance Supervisor.
+Ensures daily safety logs are maintained. +Communicates policy and procedure changes with community team members. +Identifies existing and potential barriers to the successful accomplishment of property objectives and utilizing performance data, observation, and budgetary and other financial information and create solutions to those problems. +Creates a clear realistic vision for the property and effectively communicate expectations and a direction to the community team members. +Keeps abreast of industry, market, and seasonal trends to plan strategies to meet operational goals. +Holds regular community team meetings to communicate goals, progress toward goals and expectations and identifies actions to achieve objectives. +Monitors individual team member performance and provides timely and constructive feedback. +Leads by example for community team members in the areas of resident communication, leasing, and telephone techniques. +Takes a hands-on approach to any necessary duties to ensure the job is completed. +Strives to meet resident needs and create win/win situations. +Follows through on resident problems to satisfactory resolution and communicate problems to any necessary party to facilitate resolution. +Identifies, interviews, and hires appropriate team members for the community team members. +Identifies strengths of team members and plan assignments accordingly to maximize team performance. +Performs on-site new team member orientation for all new team members within two (2) days of hire.
+Supervises, trains, and leads community team members in order to achieve the operational goals of the company and the property. +Maintains an awareness of training resources available and encourage the development of team members. +Sets and upholds high standards of honesty for self and team members. +Maintains relationships with residents, associates and vendors on a professional level at all times. +Performs other related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES:

+Directly supervises employees on the property. +Indirectly supervises employees on nearby properties.
+Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. +Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS:

+High School Diploma or higher +Three (3) years of related experience and/or training; or equivalent combination of education and experience.
+Ability to clearly and effectively communicate both verbally and in writing. +Have a positive attitude and keep a solution-based and customer-focused mindset at all times. +Take pride in quality of work and attention to detail. +Professional in-person and phone presence and etiquette. +Ability to make informed decisions easily and decisively. +Capacity to work with little to no supervision using effective time management and organizational skills. +Complete tasks and projects within deadlines. +Partner with team to resolve issues and highlight opportunities. +Capable of building and maintaining effective and respectful working relationships with fellow employees, suppliers, and vendors.

COMPETENCIES:

+Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. +Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others. +Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills. +Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals. +Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.

PHYSICAL DEMANDS AND WORK ENVIORNMENT:

+Continually required to stand
+Continually required to walk +Continually required to sit +Continually required to utilize hand and finger dexterity +Occasionally/Frequently/Continually required to climb, balance, bend, stoop, kneel or crawl +Continually required to talk or hear +Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard +Occasionally required to lift/push/carry items less than 25 pounds/ up to 25 pounds/ up to 50 pounds/ more than 50 pounds

FLSA STATUS: Part-Time / hourly / Non-exempt

OVERVIEW:

The ASSISTANT MANAGER will assist the Property Manager in effectively managing the assigned community. In the Property Manager’s absence, the ASSISTANT MANAGER will assume all responsibilities associated with accomplishing community objectives as set forth by the Property Manager and the Property Owner. In addition, the ASSISTANT MANAGER is directly responsible for maintaining daily, weekly, and monthly reports including accurate reporting of rents and deposits received.

DUTIES AND RESPONSIBILITIES:

Conduct all business in accordance with current policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other Federal and States laws.

INCOME COLLECTION

+Maintains accurate resident records.
+Updates on daily basis all rents, deposits and application fees received from residents.
+Issues appropriate notice when necessary (e.g., late payments, eviction notices, returned check memos). +Deposits all receipts prior to bank close each day.

RESIDENT RELATIONS

+Maintains positives customer relations attitude. +Physically inspects community when on grounds, picks up litter and reports any service needs to maintenance or janitorial staff. +Inspects move-outs and vacancies when requested.

MARKETING

+Must be knowledgeable of all phases of leasing and resident retention. +Works with lease renewals each month. +Responsible for keeping daily records on lease renewals and terminations. +Greets prospective clients, shows community, and performs leasing duties. +Answers and handles incoming phone calls from prospective new residents, current residents, vendor/suppliers, etc. +Maintains awareness of local market conditions and trends.
+Contributes ideas to property manager for marketing community and improving resident satisfaction.

ADMINISTRATIVE

+Updates required reports concerning move-out notices, activity, etc., on a daily basis and provides information to the property manager. +Organizes and files all applicable reports, leases, and paperwork. +Proofreads all lease paperwork and processes move-ins and move-outs. +Processes all security deposit move-out reports. +Accepts service requests from residents and routes to maintenance for prompt processing.
+Conducts service follow-up with residents when work is completed.

GENERAL

Performs any additional duties assigned by Property Manager or Regional Property Manager. Serves as a backup for all Property Manager in their absence.

QUALIFICATIONS

+2 years of experience in residential property management preferred. +Must have basic computer knowledge. +Work Hours: 40 hours per week as scheduled, with emergency phone or weekend coverage as needed.

DRIVING/TRAVELING REQUIREMENTS

+May be required to make trips to the bank and visit corporate office. +Use of property golf cart may be necessary as applicable to site. +Must have valid driver’s license and current automobile insurance.

*This job description is not intended to be all-inclusive, and job duties may change with the needs of the property and/or management. my ability.

FLSA STATUS: Full Time / Hourly / Non-Exempt

OVERVIEW:

The LEASING AGENT is the community’s sales representative whose primary duties are to greet clients, present the features and benefits of their assigned community, and properly secure lease agreements from qualified persons. A LEASING AGENT is highly service oriented, and strives to make current residents feel welcome and comfortable in their community. The LEASING AGENT will contact a person of authority should any situation warrant an action of decision that is not included in his or her duties and responsibilities.

DUTIES AND RESPONSIBILITES

Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other Federal and State laws.

MARKETING/LEASING

+Maintain a professional, friendly, atmosphere in the leasing offices and other areas where prospective residents and current residents meet. +Inspect models and “market ready” vacancies daily to insure cleanliness. +Answer incoming phone calls and handle each call accordingly, whether it is a client call, irate resident, service request, etc. Transfer calls to assistant manager or property manager when appropriate. +Greet prospective residents, qualify, determine needs and preferences, professionally present community and specific apartments while communicating features and benefits. +Update online advertising to reflect current market pricing on a weekly basis. +Maintain awareness of local market conditions and trends. +Contribute ideas to the property manager for marketing community and for improving resident satisfaction. +Occasionally may be asked to perform external market outreach at nearby businesses, organizations, etc. +Actively coordinate all renewals throughout the month. This includes sending letters (90, 60, 30 days) and scheduling resident appointments to discuss renewal rates and leasing options.

ADMINISTRATIVE

+Correctly complete all lease applications, assist with application verification and notify prospective residents of results. +Type miscellaneous resident communication as needed. +Complete all lease paperwork, and accept rents and deposits. +Complete Guest Card information form on all clients, send thank-you notes and perform follow-ups. +Physically inspect community when on grounds, pick up litter and report any service needs to maintenance or janitorial staff. +Inspect move-outs and vacancies. +Inventory office supplies on periodic basis. Report needs to property manager. +Organize and file appropriate reports, leases and paperwork. +Attend corporate meetings when requested. +Assist Property Manager and Assistant Manager in preparation of weekly reports, resident communications, move-out inventory, market surveys, etc.

GENERAL

Perform any additional duties assigned by Assistant Manager, Property Manager or Regional Property Manager.

QUALIFICATIONS

+Position requires excellent leasing and closing skills, basic computer skills and organizational skills. +Work Hours: Generally 40 hours per week. Employees will be required to work a flexible workweek including weekends.

DRIVING/TRAVELING REQUIREMENTS:

+May be asked to inspect apartment community and surrounding neighborhood, make trips to the bank and visit the corporate office. +May need to operate a property golf cart to show residences to potential customers. +Must have valid driver’s license and current automobile insurance.

FLSA STATUS: Full Time / Hourly / Non-Exempt

OVERVIEW:

The LEASING CONSULTANT is the community’s sales representative whose primary duties are to greet clients, present the features and benefits of their assigned community, and properly secure lease agreements from qualified persons. A LEASING CONSULTANT is highly service oriented, and strives to make current residents feel welcome and comfortable in their community. The LEASING CONSULTANT will contact a person of authority should any situation warrant an action of decision that is not included in his or her duties and responsibilities.

DUTIES AND RESPONSIBILITES

Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other Federal and State laws.

MARKETING/LEASING

+Maintain a professional, friendly, atmosphere in the leasing offices and other areas where prospective residents and current residents meet. +Inspect models and “market ready” vacancies daily to insure cleanliness. +Answer incoming phone calls and handle each call accordingly, whether it is a client call, irate resident, service request, etc. Transfer calls to assistant manager or property manager when appropriate. +Greet prospective residents, qualify, determine needs and preferences, professionally present community and specific apartments while communicating features and benefits. +Update online advertising to reflect current market pricing on a weekly basis. +Maintain awareness of local market conditions and trends. +Contribute ideas to the property manager for marketing community and for improving resident satisfaction. +Occasionally may be asked to perform external market outreach at nearby businesses, organizations, etc. +Actively coordinate all renewals throughout the month. This includes sending letters (90, 60, 30 days) and scheduling resident appointments to discuss renewal rates and leasing options.

ADMINISTRATIVE

+Correctly complete all lease applications, assist with application verification and notify prospective residents of results. +Type miscellaneous resident communication as needed. +Complete all lease paperwork, and accept rents and deposits. +Complete Guest Card information form on all clients, send thank-you notes and perform follow-ups. +Physically inspect community when on grounds, pick up litter and report any service needs to maintenance or janitorial staff. +Inspect move-outs and vacancies. +Inventory office supplies on periodic basis. Report needs to property manager. +Organize and file appropriate reports, leases and paperwork. +Attend corporate meetings when requested. +Assist Property Manager and Assistant Manager in preparation of weekly reports, resident communications, move-out inventory, market surveys, etc.

GENERAL

Perform any additional duties assigned by Assistant Manager, Property Manager or Regional Property Manager.

QUALIFICATIONS

+Position requires excellent leasing and closing skills, basic computer skills and organizational skills. +Work Hours: Generally 40 hours per week. Employees will be required to work a flexible workweek including weekends.

DRIVING/TRAVELING REQUIREMENTS

+May be asked to inspect apartment community and surrounding neighborhood, make trips to the bank and visit the corporate office. +May need to operate a property golf cart to show residences to potential customers. +Must have valid driver’s license and current automobile insurance.

REPORTS TO: PROPERTY MANAGER

FLSA STATUS: Full-Time / Salary / Non-Exempt

OVERVIEW:

The ASSISTANT MANAGER will assist the Property Manager in effectively managing the assigned community.
In the Property Manager’s absence, the ASSISTANT MANAGER will assume all responsibilities associated with accomplishing community objectives as set forth by the Property Manager and the Property Owner.
In addition, the ASSISTANT MANAGER is directly responsible for maintaining daily, weekly, and monthly reports including accurate reporting of rents and deposits received.

DUTIES AND RESPONSIBILITIES: Conduct all business in accordance with current policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other Federal and States laws.

INCOME COLLECTION Maintains accurate resident records.
Updates on daily basis all rents, deposits and application fees received from residents.
Issues appropriate notice when necessary (e.g., late payments, eviction notices, returned check memos). Deposits all receipts prior to bank close each day.

RESIDENT RELATIONS Maintains positives customer relations attitude. Physically inspects community when on grounds, picks up litter and reports any service needs to maintenance or janitorial staff. Inspects move-outs and vacancies when requested.

MARKETING Must be knowledgeable of all phases of leasing and resident retention. Works with lease renewals each month. Responsible for keeping daily records on lease renewals and terminations. Greets prospective clients, shows community, and performs leasing duties. Answers and handles incoming phone calls from prospective new residents, current residents, vendor/suppliers, etc. Maintains awareness of local market conditions and trends.
Contributes ideas to property manager for marketing community and improving resident satisfaction.

ADMINISTRATIVE Updates required reports concerning move-out notices, activity, etc., on a daily basis and provides information to the property manager. Organizes and files all applicable reports, leases, and paperwork. Proofreads all lease paperwork and processes move-ins and move-outs. Processes all security deposit move-out reports. Accepts service requests from residents and routes to maintenance for prompt processing.
Conducts service follow-up with residents when work is completed.

GENERAL Performs any additional duties assigned by Property Manager or Regional Property Manager. Serves as a backup for all Property Manager in their absence.

QUALIFICATIONS 2 years of experience in residential property management preferred. Must have basic computer knowledge. Work Hours: 40 hours per week as scheduled, with emergency phone or weekend coverage as needed.

DRIVING/TRAVELING REQUIREMENTS May be required to make trips to the bank and visit corporate office. Use of property golf cart may be necessary as applicable to site. Must have valid driver’s license and current automobile insurance.

*This job description is not intended to be all-inclusive, and job duties may change with the needs of the property and/or management of my ability.